Privacy Policy
Effective January 1, 2026
Quality Aliso Viejo Insulation Services, alisoviejoinsulation.com, office@alisoviejoinsulation.com
Who this policy covers
This policy explains how Quality Aliso Viejo Insulation Services handles the information you share when you visit this website, call us, or ask for an estimate. We're an insulation contractor based in Aliso Viejo, CA, and this policy applies to every page on this site, from the home page to our service and city pages.
Using the site or sending us a request means you accept the practices described here. If something doesn't sit right with you, please reach out before you send us anything.
What information we collect
Most of what we collect is what you choose to tell us so we can quote and schedule your job.
Contact details: your name, phone number, email address and the address of the property you want looked at.
Job details: what you've noticed at your house, such as a hot upstairs, a drafty room or an attic you want checked, plus any photos or notes you send.
Call and message records: when you phone us, we may note the date, your number and what you asked about so the right person can follow up.
Our contact form is run by an outside form service, so what you type into it is collected and stored by that service and passed on to us.
Analytics and cookies
Like most websites, this site may use cookies, which are small files saved by your browser, and basic analytics tools to see how visitors use our pages. That can include which pages you view, how long you stay, the type of device and browser you use, and roughly where you're browsing from.
We use this to find out which pages help people and which ones need work, not to identify you personally. You can block or delete cookies in your browser settings, and the site will still work for reading and contacting us.
How we use your information
We use your information to answer your questions, set up an estimate, schedule and do the work, send invoices and handle any follow-up on a job we've finished.
We may also use it to keep our own business and tax records and to improve how the site and our scheduling work. We won't add you to a marketing list unless you ask us to.
Who we share it with
We don't sell your personal information, and we don't trade or rent it to anyone.
We share it only when the job or the law calls for it. That includes the service providers that run our website, form, phone and email, a supplier or subcontractor who needs your address to help with your job, a permit office when your work requires one, and anyone the law requires us to give it to. Those providers only get what they need to do their part.
How long we keep it
We keep estimate and job records for as long as we need them to finish your work, answer questions about it later, and meet our tax and business record-keeping duties. If you ask for a quote and don't book, we keep your details only as long as they're useful for following up on that request.
When we no longer need information, we delete it or remove anything that identifies you.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you at any time.
Depending on where you live, including here in California, the law may give you further rights over your personal information. Send your request through our contact page or call (949) 619-8040. We'll confirm it's you before we make changes, and we won't treat you any differently for asking.
Keeping your information safe
We take reasonable steps to protect what you send us, such as limiting who on our team can see it and using reputable services to store it. No website or email system is perfectly secure, so please don't send passwords, bank details or other sensitive information through the form.
This site is meant for adults arranging work on their homes or buildings. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Links to other sites
Some pages link to outside websites, such as a city office or a product maker. Those sites have their own privacy practices, and we're not responsible for what they collect, so check their policies before you share anything with them.
Changes and questions
We may update this policy when our tools or the law change, and the current version will always be on this page. If we make a change that affects how we use information you've already given us, we'll let you know before it applies.
If you have a privacy question or concern, call us at (949) 619-8040 or send a message through our contact page, and we'll sort it out with you. You can learn more about who we are on our About page.